General Conditions

Extract from the general terms and conditions of business:

Our deliveries are always made on the basis of these general terms and conditions of business and delivery. Any customer terms of purchase which deviate from these terms of sale are not binding for us.
Orders and verbal agreements require written confirmation to be legally binding. Our offers are always subject to change without notice unless they are expressly designated as "binding". We do not assume any procurement risk for the contracts we conclude.

Value Added Tax
All our prices are net plus value added tax (VAT), if applicable. Deliveries within the Czech Republic are invoiced at the currently valid VAT rate. Deliveries within the European Union shall be made free of VAT if the customer provides a verified VAT ID number that is valid at the time of delivery ("Reverse Charge"). Customers without (or with an invalid) VAT ID number will be charged the VAT rate applicable in the Czech Republic at the time of delivery. Customers from countries outside the EU are not charged VAT; the customer is responsible for correct taxation of the delivery in its country.

Czech Republic
Deliveries are made EXW our warehouse in Nyrany (Incoterms 2020).

Germany and Austria
The goods are delivered by a shipping company or parcel service. Shipping for orders with a net value of goods exceeding EUR 1,200 is free, only costs for transport insurance, road tolls, diesel floating and island surcharges (if any) will be charged. Orders with a net value of goods of up to EUR 1,200 will be shipped at costs, plus costs for transport insurance, road tolls, diesel floating and island surcharges (if any). For any returns, the customer shall pay the shipping costs, transport insurance, road tolls, diesel floating and island surcharges (if any), even if the return is caused by justified complaints. The cost of transport insurance and road tolls currently amounts to a flat rate of 3% of the net value of the goods in Germany, Austria and France. Any island surcharges for deliveries to the German North Sea/Baltic Sea islands will be passed on to the customer without markup upon presentation of the shipping invoice and shall be paid net/net by the customer.

Partial deliveries are permitted if they do not involve disproportionate effort and/or higher costs for the customer. We can issue separate invoices for partial deliveries.

New customers are only supplied if payment is made by direct debit, or in exceptional cases by cash on delivery. The customer always bears the costs for cash on delivery. The minimum order value for new customers is EUR 500, for existing customers a minimum order value of EUR 350 applies. For orders below this minimum order value an additional handling fee of EUR 25 is charged.

Terms of payment: 8 days net from the date of dispatch, regardless of the date on which the goods are received. Cash on delivery is strictly net upon delivery. We grant a 1% discount to customer participating in the SEPA Core Direct Debit procedure, we will initiate the direct debit 6 days after invoicing on the day of dispatch. The customer's mandate reference number corresponds to our customer number. Our creditor identifier is DE13ZZZ00000783398. Individual defective products or missing items do not entitle the customer to refuse or delay payment for other products that were delivered without defects. Payment against invoice or SEPA is subject to a positive credit assessment.
Other countries
Customers from other countries are supplied if payment is made cash on delivery or cash in advance. The customer bears the costs for cash on delivery. Delivery is FCA our warehouse (Incoterms 2020) at the customer's expense in accordance with the minimum order values and payment conditions described above. Invoicing is always in EUR.
Requirements of our selective distribution system
In order to secure the brand image of our high-quality products and to ensure personal counselling to end customers, we distribute our goods exclusively within a selective distribution system. The customer may only resell the goods purchased from us to (i) other dealers whom we have accredited in writing for our selective distribution system and/or (ii) end customers (to those only in customary households quantities). Online distribution is only permitted via the customer’s own websites which must (i) present our product range in a high-quality manner and (ii) give visitors the opportunity to obtain a personal counselling from the customer by providing their name, address and other contact details. Online sales via external third-party websites (in particular via so-called online marketplaces) are not permitted. The customer's right to advertise own websites via third-party online portals (e.g. via search engines or price comparison websites) remains unaffected.

Pictures
Our pictures – in whole or in part – may only with our prior written consent be used for publications, advertising purposes or similar publications of the customer. We can revoke this consent at any time with a notice period of 6 months.

Order cancellations
Once we have sent our order confirmation the customer may only cancel the order (in whole or in part) with our consent. If we agree to such a cancellation, we can demand a handling fee from the customer which is 15% of the net value of the goods concerned; if we have already dispatched the goods to the customer, the handling fee is 25% of the net value of the goods.
In case of unjustified returns, or if the customer refuses to accept ordered goods, we may also charge a handling fee of 25% of the net value of the goods concerned.

Other terms and conditions
The customer must notify the carrier of any recognisable transport damage upon delivery and must then inform us in writing without undue delay. To the extent it is feasible in the ordinary course of business, the customer must inspect the delivered goods without undue delay after their delivery, and, if a defect is found, must notify us immediately in writing. If the customer fails to notify us, the goods shall be deemed approved, unless the defect was not recognisable during the inspection. Complaints based on to recognisable defects can only be made within 10 days of receipt of the goods. Timely dispatch of a written notification is sufficient to preserve the rights of the customer. The above obligation to inspect and give notice of defects shall not apply to fraudulently concealed defects.

The customer's claims for defects shall become statute-barred after 12 months from the date of delivery at the latest. This does not apply to fraudulently concealed defects, to claims arising from a guarantee or to claims for injury to body, life or health.

The delivered goods remain our property until they are fully paid for.

Operational disruptions, insofar as they were not foreseeable, as well as strikes, lock-outs, official decrees and other cases of force majeure shall release us from the obligation to deliver for the duration of the disruption and to the extent of its effect.

Our price list and the terms of payment are valid until the publication of a new price list or new terms of payment, the latest edition will always apply.

Price adjustment clause: Our prices are based on current raw material prices and exchange rates; they remain valid if sufficient raw materials and energy supplies are available at current costs and the exchange rates do not change significantly to diminish the Euro’s value. The customer’s order will be valued at the raw material and energy prices and exchange rates valid on the order date, and we will confirm our ability to deliver on that basis.

We will not pass on your e-mail address, but we will use it to occasionally inform you about our own current offers. You can object to such offers at any time, e.g. by sending a corresponding request to us by e-mail.

Our privacy policy can be found on the website at www.wohnmanufactur.com.

Wohnmanufactur Grünberger s.r.o.
Uherce 60, CZ-33023 Nyrany/Pilsen
The company is a limited liability company based in Nyrany, Czech Republic. Managing director is Günter Grünberger. Registered in the Commercial Register at the Regional Court in Pilsen, Section C, number 20471.

Place of payment and performance: CZ-33023 Nyrany
Court of jurisdiction: Munich, Germany
German law shall apply (excluding the UN Convention on Contracts for the International Sale of Goods and any references to other jurisdictions).